{"id":110802,"date":"2020-12-17T18:17:47","date_gmt":"2020-12-17T17:17:47","guid":{"rendered":"https:\/\/dianasilver.hu\/general-terms-and-conditions\/"},"modified":"2026-01-16T21:29:47","modified_gmt":"2026-01-16T20:29:47","slug":"gtc","status":"publish","type":"page","link":"https:\/\/dianasilver.com\/en\/gtc\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\t\t
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Dianasilver.com Web\u00e1ruh\u00e1z<\/b><\/span><\/p>

General Terms and Conditions <\/b><\/span><\/p>

Introduction<\/b><\/u><\/span><\/p>

Dear Prospective Client!<\/b><\/i><\/span><\/p>

Please read these Terms and Conditions carefully if you wish to become a customer and\/or an active user of our online store. Please note that you should only use our services if you accept all provisions of these Terms and consider them binding upon you. <\/b><\/i><\/span><\/p>

These General Terms and Conditions (hereinafter referred to as “<\/span>GTC<\/b><\/span>“) covers the <\/span>Diana Silver Limited Liability Company<\/b><\/span> (registered office<\/span> <\/b>1089 Budapest, Ga\u00e1l M\u00f3zes utca 5-7. Fsz. 29. door<\/b><\/span>.; company registration number<\/span>: 01-09-344170<\/b><\/span>) than <\/span>Seller<\/b><\/span> (hereinafter referred to as “<\/span>Seller<\/b><\/span>“) provided by<\/span>, <\/b><\/span>https:\/\/dianasilver.com<\/b><\/span><\/span><\/u><\/span><\/a> covers the services available on the website, defines the procedure for the conclusion of the contract between the parties, the content of the sale, the user of the services (hereinafter: <\/span>user \/ customer \/ buyer<\/b><\/span>), as well as <\/span>Seller<\/b><\/span> its rights and obligations, as well as the conditions for the amendment of the contract and the cases of its termination and cessation.<\/span><\/p>

If you have any questions regarding the operation, ordering or processing of the website, please contact us at the contact details provided (point II).<\/span><\/p>

  1. Scope, language, governing law of the GTC<\/b><\/u><\/span><\/p><\/li><\/ol>

      1. The scope of these GTC is published on the Service Provider’s website (<\/span>https:\/\/dianasilver.com<\/span><\/span><\/u><\/span>) and its subdomains. These GTC are permanently available on the following website: <\/span>https:\/\/dianalsilver.com\/gtc<\/b><\/span><\/span><\/a><\/u><\/span><\/p><\/li><\/ol><\/li><\/ol>

          1. According to Act V of 2013 on the Civil Code (hereinafter: “Civil Code”), a consumer is a natural person acting outside the scope of his\/her profession, self-employment or business activity. The present GTC contain the rules applicable to the contract between the Seller and the Consumer Buyer. <\/span><\/p><\/li><\/ol><\/li><\/ol>

              1. <\/a> The contract concluded under these GTC is concluded in electronic form only, does not constitute a written contract and does not refer to a code of conduct. These GTC are concluded in Hungarian and are governed by the rules of Hungarian law. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                  1. These General Terms and Conditions shall enter into force on 1 February 2025 and shall remain in effect until withdrawn.
                    The Seller reserves the right to unilaterally amend these Terms and Conditions.
                    The amended General Terms and Conditions shall be published by the Service Provider on the website on the date of their entry into force. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                      1. By using the website, users agree that all rules relating to their use of the website automatically apply to them.<\/span><\/p><\/li><\/ol><\/li><\/ol>

                        1. Service provider: operator data – Company information<\/b><\/u><\/span><\/p><\/li><\/ol>

                          The online store www.dianasilver.com<\/a><\/span> is operated by Diana Silver Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g (hereinafter referred to as \u201cDiana Silver Kft.\u201d or the \u201cService Provider\u201d).<\/p>

                          Company name: <\/span>Diana Silver Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g (“Diana Silver Ltd.”)<\/b><\/span> <\/b><\/p>

                          Seat:<\/span> 1089 Budapest, Ga\u00e1l M\u00f3zes utca 5-7. Fsz. 29. door <\/b><\/span>Represented by: <\/span>Di\u00e1na Varga <\/b><\/span>Managing Director<\/span><\/p>

                          Tax number:<\/span> 26775430-2-42<\/b><\/span><\/p>

                          Community tax number: <\/span>HU26775430<\/b><\/span><\/p>

                          Company registration number:<\/span> Cg.01-09-344170<\/b><\/span><\/p>

                          Commercial court registering the company: the Commercial Court of the Metropolitan Court of Budapest<\/span><\/p>

                          Contract language: <\/span>Hungarian<\/b><\/span><\/p>

                          Customer service, name of contact person: <\/span>Varga Di\u00e1na<\/b><\/span><\/p>

                          Contact details of the service provider, regularly used e-mail address for contacting customers: <\/span>info@dianasilver.hu<\/p>

                          Bank account details<\/b><\/span><\/p>

                          Account-holding bank: OTP BANK NYRT. <\/span>(8100 V\u00e1rpalota, \u00dajlaki utca 2.)<\/i><\/span><\/p>

                          Account holder: Diana Silver Kft.<\/span><\/p>

                          Banksz\u00e1mlasz\u00e1m:11748076-25511583-00000000<\/span><\/p>

                          For transfers from abroad:<\/span><\/p>

                          IBAN: HU31 1174 8076 2551 1583 0000 0000<\/span><\/p>

                          SWIFT code :<\/span> OTPVHUHB<\/span><\/p>

                          BANK head office: 1051 Budapest, N\u00e1dor u.16.<\/span><\/p>

                          Telephone contact: +36 30 150 5266<\/span><\/p>

                          Contact details of the repository provider Sybell Informatika Kft.<\/span><\/p>

                          head office: 1138 Budapest, Tomori utca 34. 2. floor<\/span><\/p>

                          https:\/\/www.sybell.hu<\/a>\/<\/p>

                          1. Subject of the contract, use of the service<\/b><\/u><\/span><\/p><\/li><\/ol>

                              1. A contract concluded between Diana Silver Ltd. as the seller and the Customer\/Consumer as the buyer is concluded between the parties when a purchase is made from our webshop.<\/b><\/span> (26.II.) of the Government Decree No. 45\/2014. <\/span> <\/p><\/li><\/ol><\/li><\/ol>

                                A distance contract is a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract.<\/b><\/span><\/p>

                                  1. A means of distance communication is any means capable of enabling the parties, in the absence of their simultaneous physical presence, to make contractual declarations for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in press products together with order forms, catalogues, telephone, telefax and devices enabling access to the Internet. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                                    Contracts covered by these GTC are not contracts in writing.<\/span><\/p>

                                      1. In order to accept the order, the Customer’s details are required, which are available on the ordering pages of the website.<\/span> In the case of incomplete or inaccurate data, the Seller is not able to accept the order and is not liable for the consequences thereof.<\/b><\/span><\/p><\/li><\/ol><\/li><\/ol>

                                        It is the Customer’s responsibility to ensure that the data entered is accurate, given that the Product will be invoiced and delivered on the basis of the data provided. By placing an order, the Customer acknowledges that the Seller is entitled to charge the Customer for all damages and costs resulting from incorrect data entry or inaccurate data. An incorrectly entered e-mail address or a saturation of the storage space associated with the mailbox may result in the non-delivery of the confirmation and prevent the conclusion of the contract. <\/span><\/p>

                                        A business may not require the consumer to pay for goods or services for which no contract has been concluded.<\/span><\/p>

                                          1. Subject of the contract in the online shop<\/span> any jewellery, accessories that can be placed in a shopping basket (hereinafter referred to as “<\/span>Product<\/b><\/span>“The Products are identified by an article number.<\/span> The majority of the Products distributed are manufactured by the manufacturer outside the European Union.<\/span><\/p><\/li><\/ol><\/li><\/ol>

                                            The images shown on the Product Data Sheets may differ from the real ones, in some cases they are used as illustrations. The information on the product page is for information purposes only! The pictures are sometimes illustrations, the colours may not always correspond to reality! The seller makes every effort to ensure that the data and information (price, availability, description, etc.) displayed on its website are as comprehensive and accurate as possible. The Seller’s liability for any errors is governed by the provisions of Government Decree 45\/2014 (26.II.26.) and the Civil Code. The Seller shall not be liable for obvious mistakes or errors resulting from obvious errors in the recording of data. <\/span><\/p>

                                              1. Orders can only be placed electronically via the Internet at www.dianasilver.com. Orders placed by telephone, fax, e-mail or letter are not accepted. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                  1. Digital technical protection The annual uptime of the servers serving the website is 99.9% for big data. To minimise data loss, regular backups are made so that the original data content can be restored in the event of a technical problem. The data stored on the website is managed by the Service Provider in a MySQL database with appropriate access control and authorisation management. Sensitive data is protected by state-of-the-art encryption procedures, and passwords are stored using strong cryptographic hash algorithms (e.g. bcrypt, Argon2) and unique salting. To increase data security and processing efficiency, servers use hardware encryption support (e.g. AES-NI). <\/p><\/li><\/ol><\/li><\/ol>

                                                    1. Prices<\/b><\/u><\/span><\/p>

                                                      1. The price and unit price of the Products, as well as the discounts and savings available on purchase, are indicated in detail next to the relevant Products in accordance with the applicable legal provisions. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                          1. A <\/span>The price indicated next to the products is the gross price of the product, expressed in HUF. The prices shown as the amount payable for the Products include the statutory value added tax in force at the time (currently 27%). No extra packaging costs are charged.<\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                            The prices displayed for each Product do NOT include the delivery fee! The final total is the price including delivery of the Products. <\/span><\/p>

                                                              1. The final price for the Product and the delivery service is the price that is stated next to the Product name at the time of approval and in the confirmation e-mail. If an order or orders are modified or merged for any reason, the modified order will be subject to the delivery and payment terms in effect at the time of modification. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                  1. The Service Provider reserves the right to change the prices of the Products in the webshop. The Service Provider reserves the right to withdraw any promotion without prior notice. The changes will take effect at the same time as they are published on the website, provided that orders already placed will not be affected. The price of our silver jewellery is indicated in HUF and may vary depending on the current world market price of gold\/silver and fluctuations in the Euro exchange rate. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                      1. Incorrect price: due to a technical or other error, you may see an incorrect price on the website. In this case, the Seller is not obliged to sell the product at the incorrect price and reserves the right to cancel the order. <\/span><\/p><\/li>

                                                                      2. In case of an incorrect price offer, no contract will be concluded between the parties. If the Customer submits an order at an incorrect price, the system may automatically confirm it, but this does not constitute acceptance of the offer by the Seller. <\/span><\/p><\/li>

                                                                      3. If the Customer has placed an offer (order) at an incorrect price, the Seller will notify the Customer of the correct price and provide the opportunity to confirm the order at the correct price. The Customer is not obliged to make a new offer at the correct price. If the Customer does not accept the correct price, no contract is concluded between the parties and the Seller is under no obligation to deliver or hand over any Products. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                        1. The order <\/b><\/u><\/span><\/p><\/li><\/ol>

                                                                            1. General information:<\/b><\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                              The customer can place the order with or without registration.<\/span><\/p>

                                                                              Please ensure that you enter your details accurately for billing and delivery purposes.<\/span><\/p>

                                                                              The Customer is fully responsible for all orders and other transactions in which his password is used. It is the Customer’s responsibility to ensure that his password is kept properly confidential. <\/span><\/p>

                                                                              If the Buyer becomes aware that the password provided during registration has been accessed by an unauthorised third party, he\/she shall immediately change his\/her password, and if it is suspected that the third party is misusing the password in any way, he\/she shall notify the Seller at the same time.<\/span><\/p>

                                                                              The order can only be considered as accepted and registered if the Customer fills in the fields on the site completely and with real data when registering and placing the order. The Seller, as the operator of the webshop, shall not be liable for any damages resulting from failure to do so or for any technical problems that may arise during the process. <\/span><\/p>

                                                                              The \u201cDiscounted Products\u201d category contains all promotional products available for purchase in the online store.
                                                                              For each product, the start and end date of the promotion are indicated individually, or, where applicable, the start date together with the indication \u201cwhile stocks last\u201d. <\/p>

                                                                                1. Registration:<\/b><\/span> Registration can be done by filling in the form on the main page under Login\/Registration or by embedding it in the payment process. Under Registration, you will be required to enter a real email address, name and a password of your choice. Once the data has been entered, the Registration will be created and a confirmation message will be sent to the e-mail address provided. By registering on the Website, the Customer declares that he\/she has read and accepted the terms and conditions of these GTC and the Privacy Policy published on the Website and that he\/she consents to the processing of data as set out in the Privacy Policy.<\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                                  The Seller shall not be liable for any delay in delivery or any other problem or error caused by the Customer’s incorrect and\/or inaccurate information. The Seller shall not be liable for any damages resulting from the Customer forgetting his password or from the password becoming available to unauthorised persons for any reason beyond the Seller’s control. Seller shall treat each registration as a single individual. It is possible to change previously recorded data after logging in, by clicking on the Personal Settings link and going to the Change Personal Data menu, which may also affect the data of active orders. The Service Provider shall not be liable for any damage or error resulting from the modification of the registered data by the Customer. The Customer shall be obliged to notify the Seller of any changes to the data relating to the registration or to make the data changes in person. <\/span><\/p>

                                                                                    1. The order process:<\/b><\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                                      1. Product selection: the customer has the possibility to choose and order products from the store. The customer can choose to order or select a product from the shop. <\/span><\/p><\/li>

                                                                                      2. Add to Cart: Add the Product you wish to purchase to your cart by clicking on the “Add to Cart” button on the product’s data page.<\/span><\/p><\/li>

                                                                                      3. View Cart: click on the “View Cart” button to see the products you have added to your cart, the total amount of your invoice and the shipping cost. When using the website, the Customer can check the contents of the basket at any time by clicking on the basket icon at the top right of the website. Here they can check that their order is correct, in particular as regards prices and quantities, which they can modify or correct as required. You can remove selected products from the basket or change the quantity of the product. After clicking on the “Update” button, the information corresponding to the data changed by the Customer will be displayed, including the price of the products added to the basket. The shopping cart will automatically calculate the total amount of the order. If you do not wish to purchase any additional products, please check the number of items you wish to purchase. Click on the “delete” button to delete the contents of your shopping cart. If the Customer does not wish to select any further products and add them to the basket, he can continue the purchase by clicking on the “Checkout” button. <\/span><\/p><\/li>

                                                                                      4. Select mode of transport<\/span>:<\/u><\/span> Buyer selects the most convenient pick-up option.<\/span><\/p><\/li>

                                                                                      5. Choosing a payment method<\/span><\/p><\/li>

                                                                                      6. Shipping \/ Billing and login details \/If you have already registered you can login. Once registered, you can log in as a user and immediately send your order without entering your shipping and billing details. You only need to enter your details once, you will not need to do this step for future purchases. <\/span><\/p><\/li>

                                                                                      7. After entering your details, you can click on the “Order” button to send your order, but before you do so you can check the details again or send a comment with your order. You can identify and correct any data entry errors before sending your order electronically (e.g. delete product, check price).<\/span> For orders covered by these GTC, the Buyer shall be considered the Bidder and the contract shall be concluded upon acceptance by the Seller of the offer made by the Buyer through the Website, in accordance with the provisions of these GTC. By clicking on the “Order” button, the Buyer expressly acknowledges that his offer shall be deemed to have been made and that his declaration shall, in the event of confirmation by the Seller in accordance with these GTC, entail an obligation to pay.<\/span><\/p><\/li>

                                                                                      8. Immediately after sending your order, you will receive an automatic confirmation of acceptance of your order (purchase offer) by e-mail, including all the details related to your order. You can enquire about your order by referring to the order number contained in this e-mail. <\/span><\/p><\/li>

                                                                                      9. In the event that the Seller does not confirm the order within 48 hours, the Customer shall be released from the obligation to submit an offer.<\/span><\/p><\/li>

                                                                                      10. The service provider will issue a VAT invoice for the transaction in full compliance with Hungarian law at all times. The invoice shall be sent to the customer electronically. <\/span><\/p><\/li><\/ol>

                                                                                          1. The buyer has the right to cancel his registration at any time. <\/i><\/span>Cancellation of registration is possible by sending a letter of intent to the following e-mail address: <\/b><\/span>info@dianasilver.hu<\/span><\/a><\/u><\/span> . This possibility is available in the case where an ongoing order is not registered.<\/i><\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                                            Upon receipt of the message, the Seller shall immediately, but no later than during the customer service hours, ensure the cancellation of the registration. The Buyer’s user data will be removed from the system immediately after the cancellation; however, this does not affect the retention of data and documents related to orders already placed and does not result in the deletion of these data. Once removed, it is no longer possible to restore the data. <\/i><\/span><\/p>

                                                                                              1. Service provider<\/b><\/span> reserves the right to refuse registration, in some cases preventing you from shopping in the online store. Such a case may be, for example, if the customer already has a debt to the Service Provider.<\/span><\/p><\/li>

                                                                                              2. Products in our webshop can be ordered by personal delivery or home delivery. Address for personal pick-up: <\/span>1089 Budapest, Ga\u00e1l M\u00f3zes utca 5-7. Apartment 29. door.<\/b><\/span><\/p><\/li>

                                                                                              3. Order processing: orders are processed between 8:00 and 15:30 on working days. Orders may be placed at any time outside the times indicated as order processing times, but if placed after the above time period, they will only be processed on the following working day. In all cases, our staff will confirm by e-mail when our webshop can fulfil your order. In the event that the Supplier does not confirm the order within 48 hours, the Customer shall be released from the obligation to make an offer. <\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                                                General delivery time: the ordered Product will be dispatched within 1 working day of the confirmation if you place your order between 8:00 and 15:30 on working days. If your order is placed on public holidays, or outside the above time interval, and if the product is shipped from an external warehouse, the delivery time is 2 working days, but you can always see the expected delivery time when placing your order. <\/span><\/p>

                                                                                                Rules for partial fulfilment: partial fulfilment of the order may only be carried out with the prior approval of the Customer, if the delivery date of products that can be delivered from an external warehouse changes, we will always inform you by e-mail.<\/span><\/p>

                                                                                                  1. On the basis of the sales contract, the Service Provider is obliged to transfer the ownership of the item, the User is obliged to pay the purchase price and take delivery of the item.<\/span><\/p><\/li>

                                                                                                  2. If the seller is an undertaking and the buyer is a consumer and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk passes to the buyer at the time of delivery to the carrier if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller. <\/span><\/p><\/li>

                                                                                                  3. If the seller is an enterprise and the buyer is a consumer, the seller must, unless the parties agree otherwise, make the goods available to the buyer without delay after the conclusion of the contract, but within thirty days at the latest.<\/span><\/p><\/li>

                                                                                                  4. In case of delay by the Seller, the Buyer is entitled to set a grace period. If the seller does not perform within the grace period, the buyer has the right to withdraw from the contract. <\/span><\/p><\/li>

                                                                                                  5. The Buyer has the right to withdraw from the contract without notice if the Seller has refused to perform the contract; or the contract should have been performed at the time agreed by the parties or by the recognisable purpose of the service and not at any other time.<\/span><\/p><\/li>

                                                                                                  6. If the Seller fails to fulfil his contractual obligation because the product specified in the contract is not available, he shall immediately inform the Buyer thereof and immediately refund the amount paid by the Buyer.<\/span><\/p><\/li>

                                                                                                  7. The Buyer shall expressly inform the Seller of any request by the Seller to start performance of the contract for the provision of services before the expiry of the period for exercising the right of withdrawal.<\/span> In such a case, the Customer must declare that he acknowledges that he cannot exercise his right of withdrawal after the service has been provided in its entirety.<\/span><\/p><\/li><\/ol><\/li><\/ol>

                                                                                                    1. How to pay for the product ordered<\/b><\/u><\/span><\/p><\/li><\/ol>

                                                                                                      6.1. Bank transfer (Advance payment)<\/b><\/span><\/p>

                                                                                                      You can also pay for the ordered product(s) by bank transfer to <\/span>Diana Silver Ltd.<\/b><\/span>
                                                                                                      Details required for transfer:<\/span><\/p>